A couple wanting to make changes to their electricity asked ERDF to modify their supply and accepted a devis and indeed paid the amount due. Or so they thought. There was a difference of one centime from page 1 to page 2 of the devis. They chose to pay the smaller amount saving a centime. Who wouldn't? Imagine their surprise when some months later a technician arrived with an authorisation to cut off their electricity. The shut down would have been very damaging to their company's machines which require constant supply. The couple pointed out that sending a cheque for one centime would be expensive in stamps and stationery and indeed for ERDF to process (notwithstanding the expense already incurred in sending reminders and the technician). The sympathetic technician agreed to accept a cheque for one centime and left without cutting the couple off.
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Malc says this probably stems from fully automated accounting systems - no humans involved. But such systems should flag up anomalies. Bills for thousands of euros in excess seem commonplace and apparently for piddling amounts too.
