Thursday 30 October 2014

Internet problems at Castanet

Hello Malcolm,
Please allow me to share another problem with you.  Our internet access comes via Orange and, despite the thick walls in our house, the wifi connection has been pretty good.  For example, we could generally go for many hours on internet radio without having to reboot although we had occasional, momentary interruptions.  Having said that, we have never had sufficient broadband speed to stream video live.  
Over the last year this has got a lot worse.  Now internet radio is interrupted every few minutes, sometimes permanently, requiring a reboot.  None of our hardware has changed.  Orange are adamant that it is not the fault of their signal, nor of their modem (which is the latest) and they blame the thick walls.  
We are in the commune of Castanet.  I wonder if this is a regional problem, or an Orange problem, or a modem problem.  Has anyone else experienced this?  Is there a better internet provider?  Or a technical solution?
With best wishes, 
PS is there an professional out there who can help?
Rupert