Wednesday, 14 December 2016

Air France cancelled their tickets

Two Toulouse travellers turned up at a Paris airport to fly back to Blagnac only to find that Air France had cancelled their return tickets because they had not used the out-bound tickets. The women complained that they had been unable to make the journey north on the day scheduled, but the airline contends that as the return trip was booked and one leg missed it was reasonable to assume the return was not needed (the complexity of ticketing could have meant the return ticket was cheaper).
As it happens one of the passengers is a lawyer in Toulouse and they decided to sue Air France. The case will be heard in Auch next month. The airline has offered to refund the tickets, but the complainants want the case to be heard.
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