Do you suddenly have a high bill form Orange?

Recently several people noticed that they had a much higher bill from Orange Internet as they normally would expect. Looking at the bill (usually readable as a PDF-file on the Orange personal page under Espace Client, Suivi Conso) you sometimes see that a certain amount is charged for the use of Minitel or for Internet+ or Contact+. This is the charge for the use of certain pages on the Internet which require payment, like some pages of Météo France or the Yellow Pages. Unfortunately you don’t get a good visible warning at all while watching these pages. It is advisable to disable this possibility. On the Suivi Conso page go to “modifier mes services internet” and disable both Internet+ and Contact+ by clicking modifier and then désactiver. Confirm with Valider. One of my clients (age 85) had a bill of more than € 55 extra last month, so it is worthwhile to carefully check your bill and your settings.

Some of us also have there the possibility for deactivating Wifi Partagé. My advice is not to do so and leave that activated.

Hans Buijserd, VIDEPC.

 Val says Lorraine Dowson has also mentioned this problem. so thanks for bringing it to TAG's attention Hans

Have just googled VIDEPC to find below

VIDEPC is a small company in Saint-Antonin-Noble-Val (Tarn et Garonne - 82) for support on computers. We give this support on installation and repairs on the computers. We are experts in Windows (XP, Vista, Windows 7) and also have much experience with Windows servers, networking, ADSL and WiFi. We can give you advice on all aspects of Information and Communication Technology.

What can we do for you

All aspects of ICT are possible, from advice to repairs.

• Windows computers
• ADSL
• WiFi
• Ethernet networks
• Internet networks
• Windows servers
• Websites (HTML, PHP-MySQL)
• Satellite and TNT television
• Personal Consultancy
• Hans Buijserd   tel 0563263934
• Mobile0643734697

Lorraine Dowson says

In relation to large bills we were refunded from Orange after calling the English helpline (0969363900)
They have blocked from my email address any sites that would incur costs.
They were very helpful.
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