Hi Val,
Thanks for your updates. All very informative. I wonder if you can help ... I am trying to find out if there is a consumer ombudsman in France ? We bought a heat exchanger for our pool this year and it worked for precisely one week and since July we have been trying to get it fixed or replaced ... we are being given the complete run around and no-one is accepting responsibility. We have got to the stage we want to return the machine and get our money back and I need help ! I am also going to get Barclaycard UK (through which I purchased the machine) to try and follow it up. Would be grateful for any advice.
Regards,
Victoria
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