Monday, 26 August 2013

Consumer rights problem

I had occasion to look up what my rights were earlier this year but fortunately have not yet had to use them..

http://www.ctrc-mp.fr/accueil/accueil.php this is a list of consumerassociations for the Midi Pyrenees divided into to departments.

http://www.brittany-internet.com/BrittanyNews/ConsumerRightsFrance/tabid/169/Default.aspxThis is a link to European legislation in English and French.
Hope this is of use
Neville

Ann Heeley says
Hi Val,
I had a similar problem with a TV.
I believe that you can go to the gendarmerie and request a 'porte plainte' against the company. This is for dealing with robberies and also 'escroqueries' (swindles).
Also in Montauban there is the office of public finance, which has the 'Association de Consommateurs du Tarn et Garonne'. It may be worth contacting them. It's the equivalent of the citizen's advice bureau or the office of fair trading in the UK

La DGCCRF à pour tâche de remplir 5 missions principales : réguler les marchés, garantir le respect de la concurrence, assurer la qualité des produits, protéger les consommateurs et être attentifs aux attentes de la population.

Hope this helps,
VICTORIA SAYS MANY THANKS, WILL TRY SOME OF THOSE OPTIONS.
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