December 31st and our nearly one year old Russell Hobbs steamer gave up the ghost. { Do sometimes wonder what our Dutch readers make of this blog!] January 1st and we found the guarantee, with just 4 days left before it expires. We bought it from Amazon but as Malc checked who to contact, Amazon said the maker and Russell Hobbs said the retailer. Malc decided to tell Amazon so sent an email at 10am. I went out to feed the donkeys hay and collect eggs, came back at 10 past 10 to hear Malc on the phone. Within minutes a French lady speaking reasonable English was explaining another steamer would be sent to us and a label emailed to send back the defective item. Wow! Now in 2012 we either would not have been able to find the guarantee or we would have found it on the 5th of Jan.
Hope this means everything will run smoothly in 2013 ... but I doubt it.
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