Do you have the best Internet offer?

 Recently the prices of most Internet contracts have been going down dramatically. And the quality and the possibilities are even improved. But since most providers don’t inform their customers about this, many of us can still have the old contracts with high prices. Usually an Internet contract can be changed easily after 1 year. When you check the offers of your Internet provider, it can be a big surprise when you see the costs, compared to what you pay now. But it is also advisable to take a look at the possible speed. In the town of St Antonin for instance SFR is offering a high speed, but usually doesn’t give more than 8 Mbps down. In the same case Orange is giving almost 20 Mbps for the same price.

Another thing is the use of a normal land line (ligne fixe) of France Telecom. In most cases it is possible to ask for “dégroupage”, which means that you don’t use the land line for making calls, you can make calls via your Livebox or Neufbox etc. But don’t forget to ask that your land line number is placed on your box. And the calls then are even free to land lines of about 100 destinations including all Europe countries. It saves you the costs of the land line of about € 17 (usually an extra charge of about € 5 is added to your Internet subscription). Another thing is the possibility – only for Orange – to have a television decoder which gives you all the French television channels via the Internet, so without the use of an aerial or satellite dish and without any extra monthly costs.

Most providers also have combinations of the Internet subscription with mobile phones for very low prices.

At the moment I have very good experiences with Orange, who now have a very good and accurate help desk with short waiting times. I am sorry to say that I hear that the English help desk is less professional, I prefer the French help desk (3900). Good Orange offers are the Livebox-ZEN or the Livebox-Star (which gives free calls to French mobile phones). The Livebox-Open Start package includes a subscription for a mobile phone.

Hans Buijserd, VIDEPC

Val says Have other readers good or bad information about their internet providers?

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